Return Policy

Thank you for shopping at Paaka. We want you to be completely satisfied with your purchase. However, if you need to return an item, we're here to help.

1. Eligibility:

  • We accept returns on clothing, makeup, body care, and accessories within 14 days of the purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, with all tags attached, and in the original packaging.
  • Customized goods cannot be returned unless they are defective or damaged upon receipt.

2. Non-Returnable Items:

  • Customized goods made specifically for the customer.
  • Perishable items, as they are likely to deteriorate quickly.
  • Products with broken seals or packaging.
  • Hygiene products removed from their original packaging.

3. Refunds, Exchanges, or Discounts:

  • We offer refunds, exchanges, or discounts based on customer preference.
  • Refunds will be issued to the original payment method used for the purchase.

4. Return Process:

  • To initiate a return, please contact us at info@paaka.nl or by phone: +31(0)684407848 within 14 days of receiving your order.
  • Please provide proof of purchase, such as your order number or receipt, when contacting us.
  • We will provide you with a return label and instructions for returning the item.
  • Return shipping costs may be the responsibility of the customer unless otherwise stated prior to purchase.
  • Once we receive your return, please allow 3 business days for processing. Refunds will be issued to the original payment method. Shipping fees are non-refundable, unless the product delivered arrived damage, wrong product or missing from it's original package.

5. Refund Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This will take 3 business days for processing your return.
  • If approved, your refund will be processed within 14 days to the original payment method.

6. Legal Requirements :

  • Customers have the right to cancel their purchase within 14 days without giving any reason.
  • If a customer cancels their purchase, we will refund the purchase price within 14 days.
  • If only part of the order is returned, original delivery costs may not be refunded.
  • If return shipping costs are not refunded, it must be clearly communicated to the customer prior to purchase.

7. Contact Us:

  • If you have any questions about our return policy or need assistance with a return, please contact us at info@paaka.nl or +31(0)684407848 .